{"id":1319,"date":"2025-10-21T07:24:30","date_gmt":"2025-10-21T07:24:30","guid":{"rendered":"https:\/\/network.rvrising.com\/?p=1319"},"modified":"2025-10-21T07:24:30","modified_gmt":"2025-10-21T07:24:30","slug":"sharpencx-partners-with-elevenlabs-to-launch-ai-voice-agents-that-sound-and-feel-human","status":"publish","type":"post","link":"https:\/\/www.rvrising.com\/news\/business\/sharpencx-partners-with-elevenlabs-to-launch-ai-voice-agents-that-sound-and-feel-human\/","title":{"rendered":"SharpenCX Partners with ElevenLabs to Launch AI Voice Agents That Sound and Feel Human"},"content":{"rendered":"<p><span class=\"legendSpanClass\">INDIANAPOLIS<\/span>, <span class=\"legendSpanClass\">Oct. 7, 2025<\/span> \/PRNewswire\/ &#8212; <a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4526668-1&amp;h=1158061483&amp;u=https%3A%2F%2Fsharpencx.com%2F&amp;a=SharpenCX\" target=\"_blank\" rel=\"nofollow noopener\">SharpenCX<\/a>, delivering award-winning contact center as a service (CCaaS) technology for more than 14 years, today announced the launch of its next-generation AI voice agents, powered in part by <a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4526668-1&amp;h=2930383347&amp;u=https%3A%2F%2Felevenlabs.io%2F&amp;a=ElevenLabs\" target=\"_blank\" rel=\"nofollow noopener\">ElevenLabs<\/a>&#8216; voice technology. The new solution makes customer conversations feel natural, seamless, and human, while giving support teams the tools they need to deliver faster, better outcomes.<\/p>\n<div>\n<div class=\"pull-right inline-gallery-container col-md-8 col-sm-7 col-xs-12\">\n<div class=\"gallery inline-gallery\">\n<div class=\"row\">\n<div class=\"col-sm-12\">\n<aside class=\"pull-quote\">SharpenCX&#8217;s AI voice agent is easy to deploy, practical to use, and quickly delivers value to customers and companies.<\/p>\n<p><a class=\"btn btn-default btn-twitter\" data-tweet-text=\"SharpenCX's AI voice agent is easy to deploy, practical to use, and quickly delivers value to customers and companies.\" data-twitter-share-url=\"https:\/\/www.prnewswire.com\/news-releases\/sharpencx-partners-with-elevenlabs-to-launch-ai-voice-agents-that-sound-and-feel-human-302576565.html\"><br \/>\nSharpenCX&#8217;s AI voice agents are designed to understand and resolve customer needs and to know when they need to seamlessly transfer to a human team member. By combining SharpenCX&#8217;s CCaaS foundation with ElevenLabs&#8217; industry-leading voice platform, the result is an AI experience that is easy to deploy, practical to use \u2013 and that immediately delivers value to customers and companies alike.<br \/>\n<\/a><\/p>\n<\/aside>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&#8220;Our aim at SharpenCX is to power deeper, more genuine connections between companies and customers,&#8221; said Tom Fisher, Chief Operating Officer at SharpenCX. &#8220;ElevenLabs was the clear choice for the natural, context-aware technology we wanted to give a voice to our SharpenCX AI agent.&#8221;<\/p>\n<p>By combining SharpenCX&#8217;s contact center expertise with ElevenLabs&#8217; voice innovation, the two companies created an AI voice agent that adapts to a company&#8217;s environment &#8212; as a standalone solution, as a layer over existing customer experience technology, or as a component of SharpenCX&#8217;s CCaaS platform.<\/p>\n<p>For ElevenLabs, it was an opportunity to break new ground with its service.<\/p>\n<p>&#8220;We&#8217;re excited that SharpenCX is the first to deploy ElevenLabs Agents in a customer contact platform,&#8221; said Jack Piunti, GTM Lead &#8211; Communications, ElevenLabs. &#8220;Acting as true digital teammates, these agents show how conversational AI can move beyond scripted responses into practical and engaging customer care.&#8221;<\/p>\n<p>SharpenCX AI voice agents don&#8217;t just support customers \u2014 they also empower human agents. Built-in AI assistants help agents with real-time prompts, suggested next actions, and draft call summaries, enabling teams to work more efficiently and supervisors to coach more effectively.<\/p>\n<p>Key Benefits:<\/p>\n<ul type=\"disc\">\n<li>Seamless Experience: Human-like conversations that connect.<\/li>\n<li>Agent Empowerment: Prompts and call summaries in real time.<\/li>\n<li>Flexible Deployment: Add to any CCaaS or run on SharpenCX.<\/li>\n<li>Proven Reliability: 99.999% uptime and enterprise security.<\/li>\n<li>Easy Integration: APIs for Salesforce, Slack, Teams, and more.<\/li>\n<\/ul>\n<p>SharpenCX was also recognized by analyst firm Remend as the Best SMB Enterprise AI Solution in its 2025 AI Service Provider Report, underscoring the company&#8217;s innovation and leadership in practical AI for customer experience.<\/p>\n<p>See the SharpenCX AI voice agent in action <a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4526668-1&amp;h=1410129416&amp;u=https%3A%2F%2Fgo.sharpencx.com%2Fsharpen-ai-agents&amp;a=here\" target=\"_blank\" rel=\"nofollow noopener\">here<\/a>.<\/p>\n<p>SOURCE SharpenCX<\/p>\n<\/div>\n<p><b>This release is auto-published via PR Newswire; our journal is not responsible for the content.<\/b><\/p>\n<p><a href=\"https:\/\/www.prnewswire.com\/news-releases\/sharpencx-partners-with-elevenlabs-to-launch-ai-voice-agents-that-sound-and-feel-human-302576565.html\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>INDIANAPOLIS, Oct. 7, 2025 \/PRNewswire\/ &#8212; SharpenCX, delivering award-winning contact center as a service (CCaaS) technology for more<\/p>\n","protected":false},"author":1,"featured_media":1320,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,92],"tags":[388],"class_list":["post-1319","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-pr-newswire","tag-sharpencx"],"_links":{"self":[{"href":"https:\/\/www.rvrising.com\/news\/wp-json\/wp\/v2\/posts\/1319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rvrising.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.rvrising.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.rvrising.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rvrising.com\/news\/wp-json\/wp\/v2\/comments?post=1319"}],"version-history":[{"count":1,"href":"https:\/\/www.rvrising.com\/news\/wp-json\/wp\/v2\/posts\/1319\/revisions"}],"predecessor-version":[{"id":2225,"href":"https:\/\/www.rvrising.com\/news\/wp-json\/wp\/v2\/posts\/1319\/revisions\/2225"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.rvrising.com\/news\/wp-json\/wp\/v2\/media\/1320"}],"wp:attachment":[{"href":"https:\/\/www.rvrising.com\/news\/wp-json\/wp\/v2\/media?parent=1319"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rvrising.com\/news\/wp-json\/wp\/v2\/categories?post=1319"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rvrising.com\/news\/wp-json\/wp\/v2\/tags?post=1319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}